Job ID: REF207G
Job Category: Corporate
Location: Hamel, MN, US
This post is also available in: Portuguese (Brazil)
DESCRIPTION
GENERAL DESCRIPTION / PURPOSE:
The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required.
The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment.
As a Help Desk Technician, which is part of a global help desk team, you will be providing support for the entire company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity.
ESSENTIAL JOB FUNCTIONS:
-
Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users.
-
Maintain corporate print service/maintenance contracts and assist with repairs as needed
-
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
-
Provide support for executive office and conference room AV systems
-
Load/Update the operating system, BIOS, and application software of corporate computers as required
-
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
-
Maintain an up-to-date inventory of IT resources and supplies
-
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
-
Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system
BEHAVIORAL COMPETENCIES:
-
Action Oriented
-
Creating a Service Reputation
-
Customer Focus
-
Strong Problem Solving
-
Technical Learning
-
Values Based
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: Associates Degree in Information Technology or related field
Experience: 2-3 years cumulative experience supporting various Computer Operations, Technical and Help Desk support
*7+years or equivalent combination of education and experience
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
PREFERRED QUALIFICATIONS:
Experience: 4 years working in a general helpdesk support environment in addition to required qualifications
Licenses/Certifications: Any IT-related training and certifications
Knowledge, Skills, and Abilities: Rail Industry knowledge
PRE-EMPLOYMENT REQUIREMENTS:
This position requires successful completion of the following:
-
Social Security Verification: The individual’s name must correspond to their Social Security number and date of birth.
-
Nationwide, federal and state, multi-county criminal background check. Up to a seven-year history is considered.
-
Drug and Alcohol Testing: All applicants must successfully pass a pre-employment drug and alcohol test. Employees in safety-sensitive positions are subject to random, reasonable suspicion, and post-incident drug and/or alcohol testing in compliance with federal regulations and company policy.
-
Employment Verification: Current and prior relevant employment experience will be verified to confirm the candidate meets the minimum required years of experience for the position.
-
Education Verification: Post-secondary education at the associate degree level or higher will be verified, including degree(s) earned and dates of completion
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
-
Office deskwork, requiring sitting, walking, using phone & computer
-
May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
-
10% or more travel is possible including international
-
Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $54,600-$76,400
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world — and builds the future of rail.
DESCRIPTION
GENERAL DESCRIPTION / PURPOSE:
The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required.
The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment.
As a Help Desk Technician, which is part of a global help desk team, you will be providing support for the entire company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity.
ESSENTIAL JOB FUNCTIONS:
-
Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users.
-
Maintain corporate print service/maintenance contracts and assist with repairs as needed
-
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
-
Provide support for executive office and conference room AV systems
-
Load/Update the operating system, BIOS, and application software of corporate computers as required
-
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
-
Maintain an up-to-date inventory of IT resources and supplies
-
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
-
Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system
BEHAVIORAL COMPETENCIES:
-
Action Oriented
-
Creating a Service Reputation
-
Customer Focus
-
Strong Problem Solving
-
Technical Learning
-
Values Based
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: Associates Degree in Information Technology or related field
Experience: 2-3 years cumulative experience supporting various Computer Operations, Technical and Help Desk support
*7+years or equivalent combination of education and experience
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
PREFERRED QUALIFICATIONS:
Experience: 4 years working in a general helpdesk support environment in addition to required qualifications
Licenses/Certifications: Any IT-related training and certifications
Knowledge, Skills, and Abilities: Rail Industry knowledge
PRE-EMPLOYMENT REQUIREMENTS:
This position requires successful completion of the following:
-
Social Security Verification: The individual’s name must correspond to their Social Security number and date of birth.
-
Nationwide, federal and state, multi-county criminal background check. Up to a seven-year history is considered.
-
Drug and Alcohol Testing: All applicants must successfully pass a pre-employment drug and alcohol test. Employees in safety-sensitive positions are subject to random, reasonable suspicion, and post-incident drug and/or alcohol testing in compliance with federal regulations and company policy.
-
Employment Verification: Current and prior relevant employment experience will be verified to confirm the candidate meets the minimum required years of experience for the position.
-
Education Verification: Post-secondary education at the associate degree level or higher will be verified, including degree(s) earned and dates of completion
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
-
Office deskwork, requiring sitting, walking, using phone & computer
-
May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
-
10% or more travel is possible including international
-
Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $54,600-$76,400
This post is also available in: Portuguese (Brazil)
ABOUT
A Loram South America é uma subsidiária ligada a Loram Maintenance of Way, empresa ferroviária especializada em prestação de serviço e fabricação de máquinas de manutenção de Via Permanente, localizada nos EUA.
Líder no fornecimento de serviços e equipamentos de manutenção de via da América do Norte, atendemos ferrovias Classe I, além shortlines e transporte de passageiros.
Estamos há mais de 60 anos no mercado e hoje possuímos uma das maiores frotas de equipamentos de via permanente na América do Norte, mais de 250 máquinas e de 1.500 colaboradores distribuídos pelo mundo.
DESCRIPTION
GENERAL DESCRIPTION / PURPOSE:
The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required.
The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment.
As a Help Desk Technician, which is part of a global help desk team, you will be providing support for the entire company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity.
ESSENTIAL JOB FUNCTIONS:
-
Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users.
-
Maintain corporate print service/maintenance contracts and assist with repairs as needed
-
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
-
Provide support for executive office and conference room AV systems
-
Load/Update the operating system, BIOS, and application software of corporate computers as required
-
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
-
Maintain an up-to-date inventory of IT resources and supplies
-
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
-
Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system
BEHAVIORAL COMPETENCIES:
-
Action Oriented
-
Creating a Service Reputation
-
Customer Focus
-
Strong Problem Solving
-
Technical Learning
-
Values Based
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: Associates Degree in Information Technology or related field
Experience: 2-3 years cumulative experience supporting various Computer Operations, Technical and Help Desk support
*7+years or equivalent combination of education and experience
Knowledge, Skills, and Abilities:
-
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
-
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
-
Ability to communicate effectively with staff on all levels within Loram
-
An open attitude toward learning and ability to work remotely when needed
-
Excellent verbal and written communication skills
-
A disciplined work ethic and advocate for Loram management’s mission and vision
-
Ability to lead large work volumes, show flexibility, and adapt easily to change
PREFERRED QUALIFICATIONS:
Experience: 4 years working in a general helpdesk support environment in addition to required qualifications
Licenses/Certifications: Any IT-related training and certifications
Knowledge, Skills, and Abilities: Rail Industry knowledge
PRE-EMPLOYMENT REQUIREMENTS:
This position requires successful completion of the following:
-
Social Security Verification: The individual’s name must correspond to their Social Security number and date of birth.
-
Nationwide, federal and state, multi-county criminal background check. Up to a seven-year history is considered.
-
Drug and Alcohol Testing: All applicants must successfully pass a pre-employment drug and alcohol test. Employees in safety-sensitive positions are subject to random, reasonable suspicion, and post-incident drug and/or alcohol testing in compliance with federal regulations and company policy.
-
Employment Verification: Current and prior relevant employment experience will be verified to confirm the candidate meets the minimum required years of experience for the position.
-
Education Verification: Post-secondary education at the associate degree level or higher will be verified, including degree(s) earned and dates of completion
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
-
Office deskwork, requiring sitting, walking, using phone & computer
-
May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
-
10% or more travel is possible including international
-
Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $54,600-$76,400
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Loram EMEA (Europe, Middle East & Africa) is a subsidiary based in the heart of the RTC located in Derby. Loram EMEA builds, operates and maintains rail grinding vehicles and performs heavy overhauls of railway vehicles from its Derby site. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
This post is also available in: Portuguese (Brazil)
JOIN OUR TALENT COMMUNITY
Be the first to know about the jobs that are right for you. Set your criteria and sign up for our Talent Community and Job Alerts now.
About the area
Find out more about Hamel, MN
This post is also available in: Portuguese (Brazil)
This post is also available in: Portuguese (Brazil)
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Loram is committed to protecting the identity and personal information of any potential employee. Loram applicants will only be contacted by Loram employees with an authentic Loram email address ending in @loram.com. We encourage you to verify the identity of any individual who claims to be a member of the Loram team by confirming the email address is @loram.com with no additional characters or letters. We will never request financial information or a financial commitment as part of the recruitment process. If you have a question about the authenticity of any communication claiming to be from Loram, please contact loramrecruiting@loram.com. Reports can be submitted online at www.loram.ethicspoint.com or by calling 1-844-635-4640.
- © 2024 Loram Maintenance of Way, All rights reserved.
- Terms of Use
- Privacy Policy