Job ID: REF28K
Job Category: Operations
Location: Hamel, MN, US
DESCRIPTION
Title: Manager, Loram Metro Services
FLSA Status: Exempt
Department: Digital Service Delivery – Rail
Reports to: Chief Engineer, Rail Quality
GENERAL DESCRIPTION / PURPOSE:
The Manager, Loram Metro Services is a global position responsible for advancing Loram’s reputation as an intellectual authority in transit maintenance applications and strategy and delivering its global consultancy in railroad digital asset management services. Success in this role results in strategic, intimate customer relationships with new and existing transit customers, globally, a long-term service revenue backlog and a differentiated full-service offering that wins in the market.
ESSENTIAL JOB FUNCTIONS:
Delivery of Loram Metro Services
- Lead specialized consulting in rail, ties and ballast to collect and analyze transit maintenance data and create reports to deliver insights and recommendations on optimal maintenance strategies by using Loram specialized software tools
- Ensure documentation of customer problems, priorities, alternatives, and value/value proposition to share with Product, Engineering, and Marketing to continuously improve digital tools and service delivery
- Stay abreast of technical developments and standards in the transit and passenger industries by reviewing technical publications, articles, and abstracts and participating in industry meetings and events
Business Development and Customer Intimacy
- Execute Loram’s digital customer intimacy strategy for global transit customers, including providing project planning and scoping with customer and sales resources through proposal and contract stage
- Works closely with marketing and sales teams on integrated messaging, content, industry conferences, sales enablement, and thought leadership in transit space
- Identify, develop, & maintain relationships with champions at key transit railroads and influence broader market trends in the digital products space in the transit and passenger industries
- Partner with global sales teams to support the expansion of Loram’s transit offerings by leveraging customer data insights and digital tools to keep customers current with an evolving industry
Inter-Department Coordination and Leadership
- Oversee quality
- assurance team and processes of transit field service execution to validate maintenance effectiveness and refine specifications for future improvement globally
- Coordinate with Loram Engineering and Product teams and outside partners to hold team members accountable for their work tasks, and maintain culture of innovation, strategic thinking, operational excellence, open collaboration and inclusively ensure productive and positive employee experience for all Loram employees
- Effectively communicate complex technical information, both verbally and in writing, to various team members
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education Bachelor’s Degree in Engineering or a related field.
Experience: 5+ years of experience working with technical data analysis and customer engagement,
Licenses/Certifications: Maintain Railroad Certifications and safety training
PREFERRED QUALIFICATIONS:
Education: Master’s Degree or Advanced Technical Degree preferred
Experience: 5+ years prior experience in supervisor/leadership role
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office deskwork requiring sitting, walking, using phone & computer
- May lift up to 30 lbs. occasionally
- Up to 50% of travel including international, up to 75% travel if remote.
- Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $81,300-$121,800
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world — and builds the future of rail.
DESCRIPTION
Title: Manager, Loram Metro Services
FLSA Status: Exempt
Department: Digital Service Delivery – Rail
Reports to: Chief Engineer, Rail Quality
GENERAL DESCRIPTION / PURPOSE:
The Manager, Loram Metro Services is a global position responsible for advancing Loram’s reputation as an intellectual authority in transit maintenance applications and strategy and delivering its global consultancy in railroad digital asset management services. Success in this role results in strategic, intimate customer relationships with new and existing transit customers, globally, a long-term service revenue backlog and a differentiated full-service offering that wins in the market.
ESSENTIAL JOB FUNCTIONS:
Delivery of Loram Metro Services
- Lead specialized consulting in rail, ties and ballast to collect and analyze transit maintenance data and create reports to deliver insights and recommendations on optimal maintenance strategies by using Loram specialized software tools
- Ensure documentation of customer problems, priorities, alternatives, and value/value proposition to share with Product, Engineering, and Marketing to continuously improve digital tools and service delivery
- Stay abreast of technical developments and standards in the transit and passenger industries by reviewing technical publications, articles, and abstracts and participating in industry meetings and events
Business Development and Customer Intimacy
- Execute Loram’s digital customer intimacy strategy for global transit customers, including providing project planning and scoping with customer and sales resources through proposal and contract stage
- Works closely with marketing and sales teams on integrated messaging, content, industry conferences, sales enablement, and thought leadership in transit space
- Identify, develop, & maintain relationships with champions at key transit railroads and influence broader market trends in the digital products space in the transit and passenger industries
- Partner with global sales teams to support the expansion of Loram’s transit offerings by leveraging customer data insights and digital tools to keep customers current with an evolving industry
Inter-Department Coordination and Leadership
- Oversee quality
- assurance team and processes of transit field service execution to validate maintenance effectiveness and refine specifications for future improvement globally
- Coordinate with Loram Engineering and Product teams and outside partners to hold team members accountable for their work tasks, and maintain culture of innovation, strategic thinking, operational excellence, open collaboration and inclusively ensure productive and positive employee experience for all Loram employees
- Effectively communicate complex technical information, both verbally and in writing, to various team members
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education Bachelor’s Degree in Engineering or a related field.
Experience: 5+ years of experience working with technical data analysis and customer engagement,
Licenses/Certifications: Maintain Railroad Certifications and safety training
PREFERRED QUALIFICATIONS:
Education: Master’s Degree or Advanced Technical Degree preferred
Experience: 5+ years prior experience in supervisor/leadership role
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office deskwork requiring sitting, walking, using phone & computer
- May lift up to 30 lbs. occasionally
- Up to 50% of travel including international, up to 75% travel if remote.
- Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $81,300-$121,800
ABOUT
A Loram South America é uma subsidiária ligada a Loram Maintenance of Way, empresa ferroviária especializada em prestação de serviço e fabricação de máquinas de manutenção de Via Permanente, localizada nos EUA.
Líder no fornecimento de serviços e equipamentos de manutenção de via da América do Norte, atendemos ferrovias Classe I, além shortlines e transporte de passageiros.
Estamos há mais de 60 anos no mercado e hoje possuímos uma das maiores frotas de equipamentos de via permanente na América do Norte, mais de 250 máquinas e de 1.500 colaboradores distribuídos pelo mundo.
DESCRIPTION
Title: Manager, Loram Metro Services
FLSA Status: Exempt
Department: Digital Service Delivery – Rail
Reports to: Chief Engineer, Rail Quality
GENERAL DESCRIPTION / PURPOSE:
The Manager, Loram Metro Services is a global position responsible for advancing Loram’s reputation as an intellectual authority in transit maintenance applications and strategy and delivering its global consultancy in railroad digital asset management services. Success in this role results in strategic, intimate customer relationships with new and existing transit customers, globally, a long-term service revenue backlog and a differentiated full-service offering that wins in the market.
ESSENTIAL JOB FUNCTIONS:
Delivery of Loram Metro Services
- Lead specialized consulting in rail, ties and ballast to collect and analyze transit maintenance data and create reports to deliver insights and recommendations on optimal maintenance strategies by using Loram specialized software tools
- Ensure documentation of customer problems, priorities, alternatives, and value/value proposition to share with Product, Engineering, and Marketing to continuously improve digital tools and service delivery
- Stay abreast of technical developments and standards in the transit and passenger industries by reviewing technical publications, articles, and abstracts and participating in industry meetings and events
Business Development and Customer Intimacy
- Execute Loram’s digital customer intimacy strategy for global transit customers, including providing project planning and scoping with customer and sales resources through proposal and contract stage
- Works closely with marketing and sales teams on integrated messaging, content, industry conferences, sales enablement, and thought leadership in transit space
- Identify, develop, & maintain relationships with champions at key transit railroads and influence broader market trends in the digital products space in the transit and passenger industries
- Partner with global sales teams to support the expansion of Loram’s transit offerings by leveraging customer data insights and digital tools to keep customers current with an evolving industry
Inter-Department Coordination and Leadership
- Oversee quality
- assurance team and processes of transit field service execution to validate maintenance effectiveness and refine specifications for future improvement globally
- Coordinate with Loram Engineering and Product teams and outside partners to hold team members accountable for their work tasks, and maintain culture of innovation, strategic thinking, operational excellence, open collaboration and inclusively ensure productive and positive employee experience for all Loram employees
- Effectively communicate complex technical information, both verbally and in writing, to various team members
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education Bachelor’s Degree in Engineering or a related field.
Experience: 5+ years of experience working with technical data analysis and customer engagement,
Licenses/Certifications: Maintain Railroad Certifications and safety training
PREFERRED QUALIFICATIONS:
Education: Master’s Degree or Advanced Technical Degree preferred
Experience: 5+ years prior experience in supervisor/leadership role
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office deskwork requiring sitting, walking, using phone & computer
- May lift up to 30 lbs. occasionally
- Up to 50% of travel including international, up to 75% travel if remote.
- Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $81,300-$121,800
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Loram EMEA (Europe, Middle East & Africa) is a subsidiary based in the heart of the RTC located in Derby. Loram EMEA builds, operates and maintains rail grinding vehicles and performs heavy overhauls of railway vehicles from its Derby site. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
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About the area
Find out more about Hamel, MN
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Loram is committed to protecting the identity and personal information of any potential employee. Loram applicants will only be contacted by Loram employees with an authentic Loram email address ending in @loram.com. We encourage you to verify the identity of any individual who claims to be a member of the Loram team by confirming the email address is @loram.com with no additional characters or letters. We will never request financial information or a financial commitment as part of the recruitment process. If you have a question about the authenticity of any communication claiming to be from Loram, please contact loramrecruiting@loram.com. Reports can be submitted online at www.loram.ethicspoint.com or by calling 1-844-635-4640.
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