Job ID: 21235719
Job Category: Operations
Location: Peoria, IL
Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Loram Technologies
Reports to: Assistant Manager, Field Services LTI
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
ESSENTIAL JOB FUNCTIONS:
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional/Technical Skills
- Service top of rail and gauge face lubricator units to specified guidelines.
- Perform lubrication service program for railroad customers.
- Uses logic and methods to solve problems to find effective solutions.
- Understand and adhere to general railroad and Loram operating rules.
Managing and Measuring Work
- Manage inventory held on maintenance vehicle through company processes.
- Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
- Able to work independently.
Written Communication
- Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
- Proactive problem resolution
BEHAVIORAL COMPETENCIES:
- Communication
- Building Customer Loyalty
- Decision Making
- Customer Focus
- Planning and Organizing
- Work Standards
REQUIRED QUALIFICATIONS:
Experience: High School Diploma/ Equivalent
Licenses/Certifications: Maintain railroad safety training and certifications
Ability to obtain a CDL.
PREFERRED QUALIFICATIONS:
Education: Associate degree in Electrical or Mechanical
Experience: 1+ years of Field service experience with customer facing role
2+ years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 100% travel, using any method of transportation. Adequate transportation to and from
- Ability to lift and/or move up to 50 pounds.
- Ability to apply high levels of cognitive, analytical, retention and reasoning.
- Excellent communication skills used within any social context.
- Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
- Can see up close, distances, colors and has use of peripheral vision and depth perception.
- Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Rev: October 2023
#LI-RL1
Job ID: 21235719
Job Category: Operations
Location: Peoria, IL
DESCRIPTION
Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Loram Technologies
Reports to: Assistant Manager, Field Services LTI
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
ESSENTIAL JOB FUNCTIONS:
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional/Technical Skills
- Service top of rail and gauge face lubricator units to specified guidelines.
- Perform lubrication service program for railroad customers.
- Uses logic and methods to solve problems to find effective solutions.
- Understand and adhere to general railroad and Loram operating rules.
Managing and Measuring Work
- Manage inventory held on maintenance vehicle through company processes.
- Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
- Able to work independently.
Written Communication
- Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
- Proactive problem resolution
BEHAVIORAL COMPETENCIES:
- Communication
- Building Customer Loyalty
- Decision Making
- Customer Focus
- Planning and Organizing
- Work Standards
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Experience: High School Diploma/ Equivalent
Licenses/Certifications: Maintain railroad safety training and certifications
Ability to obtain a CDL.
PREFERRED QUALIFICATIONS:
Education: Associate degree in Electrical or Mechanical
Experience: 1+ years of Field service experience with customer facing role
2+ years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 100% travel, using any method of transportation. Adequate transportation to and from
- Ability to lift and/or move up to 50 pounds.
- Ability to apply high levels of cognitive, analytical, retention and reasoning.
- Excellent communication skills used within any social context.
- Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
- Can see up close, distances, colors and has use of peripheral vision and depth perception.
- Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Rev: October 2023
#LI-RL1
ABOUT
Based in Hamel, Minnesota, Loram Maintenance of Way, Inc. designs and builds some of the most sophisticated railway maintenance equipment in the world, delivering high quality products and services to our global customers. This is made possible by employees who are passionate about delivering advanced equipment, innovative solutions, and unrivaled customer service.
For more information about Loram go to:
Based in Georgetown, Texas, Loram Technologies, Inc. provides innovative solutions for the railroad industry. From our friction management application systems to our Aurora® track inspection systems, our products are technologically advanced, safer, more efficient, and more productive than traditional maintenance methods.
For more information about LTI go to:
http://www.loramtechnologies.com
Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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About the area
Find out more about Peoria, IL
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Loram is committed to protecting the identity and personal information of any potential employee. Loram applicants will only be contacted by Loram employees with an authentic Loram email address ending in @loram.com. We encourage you to verify the identity of any individual who claims to be a member of the Loram team by confirming the email address is @loram.com with no additional characters or letters. We will never request financial information or a financial commitment as part of the recruitment process. If you have a question about the authenticity of any communication claiming to be from Loram, please contact loramrecruiting@loram.com. Reports can be submitted online at www.loram.ethicspoint.com or by calling 1-844-635-4640.
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