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Manager, Fleet Operations

Job ID 6541002 Date posted 12/20/2017

ROLE SUMMARY:

The Manager, Fleet Operations, is responsible for the leadership and oversight of a group of machines within the business unit.  This position provides leadership, coaching, and support directly to Assistant Managers and Superintendents.  This Manager is responsible to deliver service excellence by measuring, evaluating, and guiding their teams to ensure professionally maintained equipment, competent and engaged crews, training and certification compliance and a safe, reliable and productive operation.  


FUNCTIONAL COMPETENCIES:

Leadership and Talent Development

Safety and Operational Excellence

  • Responsible for consistent compliance to operating and safety practices across the fleet of assigned machines
  • Responsible for maintaining multiple units of fleet equipment in peak operating condition (with at least 98% availability) by monitoring compliance to preventive maintenance programs and making the appropriate repair and replace decisions in a timely and proactive manner
  • Identify areas and provide support to justify improvements in equipment performance, safety, personnel structure
  • Responsible for overseeing and directing improvements or corrective actions, based on machine audits, incidents, production reports, and customer requirements

Business and Financial Management

  • Responsible to monitor, evaluate and explain the Profit and Loss Statements for assigned equipment
  • Responsible for budgeting and forecasting activities for assigned machines
  • Monitor and manage to leading and lagging key performance indicators for the operation and deliver monthly and quarterly reports to stakeholders as requested
  • Collaborate with peers to recommend and maintain authorized machine inventory levels

Communications

  • Develop and maintain relationships with key contacts on customer railroads, to manage service and quality expectations, maximize track access and production and, if necessary, handle disputes prior to escalation
  • Distribute and apply corporate messages throughout fleet and draft written incident and corrective action reports to customers.
  • Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and translate into operational practices
  • Motivate, inspire and educate groups of customers or employees 

POSITION IMPACT:

Deliver unrivaled customer service, by effectively setting goals, measuring performance and coaching field leaders to consistently operate safely.  Establish clear standards, expectations and accountabilities that deliver exceptional margins utilizing mechanized maintenance equipment operating safely at peak performance by engaged and competent field employees. The resulting value reinforces the customers’ decision that Loram is the contractor of choice.  


BEHAVIOR COMPETENCIES:

Safety Awareness:  Identifies and corrects conditions that affect employee safety; consistently upholds safety standards.  Has knowledge of conditions that affect employee safety under normal and crisis conditions; identifies conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment.

Trusting and Transparent Based Communication:  Is naturally inclusive and shares information to instill a learning culture and to drive dialogue, debate and decisiveness.  Values and promotes cross functional relationships with peers to build trust and transparency across organizational lines for the good of the whole.

Values Based Leadership:  Recognized by others as living and teaching Loram’s values and who appropriately responds when others behave in opposition to the values.

Personal Accountability:  Takes personal accountability for service inputs and outputs, equipment staffing, equipment management, and actions of subordinates. 

Resilience:  Able to calmly accept the realities of running a 24/7 operation in a high customer demand environment that often requires personal time commitment sacrifice in order to resolve urgent issues. Able to quickly sort out root cause of problems, whether they are real or perceived, and overcome obstacles, to maintain and grow Loram’s brand as the silent contractor that delivers on its promises.  

High Impact Communications:  Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions; and helps them understand, retain and engage.

Building Partnerships:  Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.


QUALIFICATIONS:

Education:

Degree

Required   

Preferred

Major /Course of Study

HS Diploma/Equivalent

X

Associate Degree (2 yr)

X

Technical Certification or Associate Degree

Bachelors Degree (4 yr)

X

Business Administration or Engineering

Advanced Degree

Experience:

Mo/Yrs

Describe

3 – 5 Years

Knowledge and understanding of fleet operations function, LMW’s process, products, services and customer relationships.

1 – 3 Years

Ability to manage multiple work sites and ability to focus on people and safety, as well as speed, performance and reliability. 

2 – 3 Years

Ability to make sound business decisions in accordance with Company values, mission and vision.

3 – 5 Years

Experienced with delivering against customer expectations and a high sense of urgency environment that demands safety, first and foremost, at all times. 

1 – 3 Years

Experienced in leading and motivating teams to drive employee engagement in servicing customers and achievement of objectives.

*Or equivalent combination of education and experience.

Special licenses, other education, certification or professional memberships:

Certification

Describe

All Railroad Specific Certifications to operate on track

Loram Operating Rules Certification

All Loram Required E-Learning, On the Job, and 3rd Party Safety Training


WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 40% or more travel, including international, using any method of transportation.
  • Ability to apply high levels of cognitive, analytical, retention and reasoning.
  • Excellent communication skills used within any social context.
  • Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
  • Can see up close, distances, colors and has use of peripheral vision and depth perception.
  • Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment
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Hamel Office and Operations Profiles

Loram Maintenance of Way, Inc., provides some of the most sophisticated railway maintenance equipment to the railroads of the world. Complementing this equipment is a team of highly professional employees, dedicated to bringing the best in equipment and service to our customers. If “dedicated, professional and committed” are part of your profile, take a close look at the profiles of our team.

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General Labor and Field Operations Opportunities

As a General Laborer at Loram, you’ll have the opportunity to turn ambition into job satisfaction. Help us deliver advanced equipment, technology and services to the railroads of North America. At Loram, you’ll be supported by an excellent, comprehensive benefits package, great pay, and an opportunity for growth — everything you need to build a bright future.

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Life at Loram

We are strong community partners and participate in numerous community activities including the United Way fundraising, IOCP sleep out for the homeless, local holiday festivals, Women’s Initiative Network, and support our military with our 20/20 vision program – working to employ 20% of our workforce from those who have served in our military by the year 2020.

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