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Asst Manager, Ballast Cleaning

Job ID 5270206 Date posted 08/01/2017


The Assistant Manager, Fleet Operations, is responsible for the leadership and oversight of a group of machines.  Primary responsibilities include safe and reliable operations and crews, maintenance excellence and housekeeping of assigned machines, on-the-job training, certification compliance and talent and performance management for all crew members, resulting in service delivery excellence. 


Leadership and Talent Development

  • Responsible for monitoring of crew member performance,  in collaboration with field leaders
  • Continuously assess competence of superintendents, maintenance leads, and other key field personnel, while reinforcing concepts learned through eLearning courses
  • Provide on the job training to crew members in operations and maintenance practices, including the Certified Machine Driver (CMD) program
  • Make recommendations for promotions, advancements, salary adjustments, or disciplinary actions

Safety and Operational Excellence

  • Conduct scheduled, structured visits to operating machines to assess procedural and rules compliance, audit safety practices, verify product quality, and gauge customer satisfaction
  • Responsible for maintaining multiple units of fleet equipment in peak operating condition (with at least 98% availability) by monitoring compliance to preventive maintenance programs and making the appropriate repair and replace decisions in a timely and proactive manner
  • Regularly review performance metrics to assess productivity levels, goal achievement and identify areas needing improvement
  • Identify and recommend, or help justify improvement opportunities in equipment performance, safety practices, crew performance, or organization structure

Business Management

  • Support Operations leadership in the delivery of financial results for assigned machines in accordance with budget, specifically, labor, material, travel, overhaul and improvement projects
  • Assist in developing and documenting project plans for overhaul projects and miscellaneous field projects, including collaborating with the Manager and Maintenance Manager on key repair or replace decisions
  • Responsible to audit assigned machine inventory to ensure authorized levels are maintained


  • Develop and maintain relationships with key contacts on customer railroads, to manage service and quality expectations, maximize track access and production and, if necessary, handle disputes prior to escalation
  • Develop and maintain relationships with key contacts on customer railroads
  • Effectively communicate consistent messaging between the Hamel office and field crews
  • Draft machine condition reports, personnel performance evaluations, safety compliance audits and general operational status updates in a clear and professional manner
  • Motivate, inspire and educate groups of customers or employees


Deliver unrivaled customer service by effectively setting goals, measuring performance, training and motivating crews to operate and maintain their machines at peak production and reliability.

Ensure all crews operate at the highest possible levels of safety awareness, and behave professionally and in accordance with Loram values to motivate and engage employees to deliver exceptional customer satisfaction.   


Safety Awareness:  Identifies and corrects conditions that affect employee safety; consistently upholds safety standards.  Has knowledge of conditions that affect employee safety under normal and crisis conditions; identifies conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment. 

Values Based Leadership:  Recognized by others as living and teaching Loram’s values and who appropriately responds when others behave in opposition to the values.

Personal Accountability:  Takes personal accountability for the safety of the crew and the equipment, quality of service, , maintenance, and housekeeping, as well as on the job training compliance, and actions of subordinates.

Adaptability:  Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Resilience:  Able to calmly accept the realities of running a 24/7 operation in a high customer demand environment that often requires personal time commitment sacrifice in order to resolve urgent issues. Able to quickly sort out root cause of problems, whether they are real or perceived, and overcome obstacles, to maintain and grow Loram’s brand as the silent contractor that delivers on its promises.   

High Impact Communications:  Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions; and helps them understand, retain and engage.






Major /Course of Study

HS Diploma/Equivalent


Associate Degree (2 yr.)


Technical Certification or Associate Degree

Bachelor’s Degree (4 yr.)

Advanced Degree




2 – 3 Years

Understand Loram Maintenance of Way equipment’s role in highly demanding customer service environment.

1 – 2 Years

Ability to manage multiple work sites and ability to focus on people and safety, as well as speed, performance and reliability.

1 - 3 Years

Knowledge and understanding of fleet operations function, LMW’s process, products, services and customer relationships.

1 – 2 Years

Demonstrates mastery of technical skills such as mechanical and electrical machine operations.

*Or equivalent combination of education and experience.

Special licenses, other education, certification or professional memberships:



All Railroad Specific Certifications to operate on track

Loram Operating Rules Certification

All Loram Required E-Learning, On the Job, and 3rd Party Safety Training


This position is considered to be a Safety Sensitive role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 80% or more travel, including international, using any method of transportation.
  • Ability to apply high levels of cognitive, analytical, retention and reasoning.
  • Excellent communication skills used within any social context.
  • Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
  • Can see up close, distances, colors and has use of peripheral vision and depth perception.
  • Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment
two guys having a meeting wide view of office cubicles with several people working at computers

Hamel Office and Operations Profiles

Loram Maintenance of Way, Inc., provides some of the most sophisticated railway maintenance equipment to the railroads of the world. Complementing this equipment is a team of highly professional employees, dedicated to bringing the best in equipment and service to our customers. If “dedicated, professional and committed” are part of your profile, take a close look at the profiles of our team.


General Labor and Field Operations Opportunities

As a General Laborer at Loram, you’ll have the opportunity to turn ambition into job satisfaction. Help us deliver advanced equipment, technology and services to the railroads of North America. At Loram, you’ll be supported by an excellent, comprehensive benefits package, great pay, and an opportunity for growth — everything you need to build a bright future.


Life at Loram

We are strong community partners and participate in numerous community activities including the United Way fundraising, IOCP sleep out for the homeless, local holiday festivals, Women’s Initiative Network, and support our military with our 20/20 vision program – working to employ 20% of our workforce from those who have served in our military by the year 2020.

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  • Equipment Operations, Hamel, Minnesota, United StatesRemove